Terms and Conditions

Agreement to Terms

By placing an order with Pasta Pollyanna, you agree to be bound by these terms and conditions, as well as any additional terms and conditions that may be posted on our website or provided to you in writing. These terms and conditions may be updated or modified from time to time, and it is your responsibility to review them periodically to ensure that you are aware of any changes.

 

Catering Policy

Our catering services involve the preparation and delivery of pasta dishes to events and other venues as specified in your order. We use high-quality ingredients and prepare our dishes according to the highest standards of food safety and hygiene.

 

In order to provide our catering services, we require accurate and complete information regarding the location, date, and time of your event, number of attendees as well as any dietary restrictions or other special requests. It is your responsibility to provide us with this information in a timely manner and to inform us of any changes or updates as soon as possible. By placing an order with us, you acknowledge that the amount of food prepared will be based on the estimated number of attendees provided by you. Any increase or decrease in the number of attendees may impact the quantity of food available during the event. Therefore, it is essential that you communicate any adjustments to the estimated number of attendees at your earliest convenience.

 

Please note that the number of attendees you provide during the ordering process will serve as an estimate for our preparations. We will make every effort to accommodate the requested quantity of food based on the information provided. However, we understand that the actual attendance may vary, and it remains your responsibility to inform us of any significant changes in the number of attendees as soon as possible.

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We reserve the right to refuse any order that we deem to be inappropriate, unlawful, or contrary to our values and principles.

 

Payment

Payment for our catering services must be made in advance and in full. We accept payment via EFTPOS payments, cash, and credit card payments. If payment is not received by the due date, we reserve the right to cancel your order. 

 

In the event that you cancel your order, we may be able to offer you a partial refund, minus any expenses already incurred by us in preparation for your order. The amount of the refund will be determined on a case-by-case basis, taking into account the nature and timing of the cancellation.

 

Cancellation Policy

If you need to cancel your order, please do so as soon as possible. Cancellations made at least 10 days before the event may be eligible for a partial refund, minus any expenses already incurred by us in preparation for your order. Cancellations made less than 7 days prior to the event may not be eligible for a refund. 

 

We reserve the right to cancel your order if we are unable to provide our catering services for reasons beyond our control, such as natural disasters, government actions, or other events that make it impractical or impossible to perform our services. In such cases, we will make every effort to notify you as soon as possible and to offer you a full or partial refund, depending on the nature and timing of the cancellation.

 

Liability 

While we take all necessary precautions to ensure the safety and quality of our food and catering services, we cannot be held liable for any illness, injury, or damages that may result from the consumption or use of our products or services. By placing an order with us, you agree to waive and release any claims against us for such damages. 

 

You are responsible for ensuring that our catering services are appropriate and safe for your event, and for providing us with any relevant information regarding allergies, sensitivities, or other health concerns. We will make every effort to accommodate your needs and requests, but we cannot guarantee that our products and services will be free from allergens, contaminants, or other substances that may cause harm or adverse reactions.

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We appreciate your understanding and cooperation in this matter. Please ensure that you review the entire terms and conditions document to ensure accuracy and alignment with your business practices

 

Force Majeure

We cannot be held liable for any delays or failures to perform our obligations under this agreement that result from circumstances beyond our control, such as natural disasters, government actions, or other events that make it impractical or impossible to perform our services. In such cases, we will make every effort to notify you as soon as possible and to offer you alternative solutions or options, depending on the nature and timing of the event.

 

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, are the property of Pasta Pollyanna or our content suppliers and is protected by international copyright laws. You may not copy, reproduce, distribute, or display any of our content without our prior written consent. 

 

You may use our content for personal, non-commercial purposes only, provided that you do not modify, alter, or delete any copyright or other proprietary notices. You may not use our content in a manner that suggests an association with or endorsement by Pasta Pollyanna or our products and services. 

 

All trademarks, service marks, and trade names on our website are the property of Pasta Pollyanna or their respective owners, and may not be used without our prior written consent or the consent of their respective owners.

 

Governing Law and Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of the State of Victoria. Any disputes arising under this agreement shall be resolved in the courts of the State of Victoria, and you hereby consent to the jurisdiction of such courts for any such dispute. 

 

Entire Agreement

This agreement constitutes the entire agreement between you and Pasta Pollyanna with respect to our catering services, and supersedes all prior or contemporaneous communications and proposals, whether oral or written, between you and us. Any waiver or modification of this agreement must be in writing and signed by both parties.

 

Contact Us 

If you have any questions or concerns about these terms and conditions, please contact us through our website, email or phone number. 

 

By placing an order with us, you acknowledge that you have read, understood, and agreed to these terms and conditions, and that you are entering into a legally binding agreement with Pasta Pollyanna.